Once your order has been shipped, you will receive a confirmation email with a tracking number.

You can use this tracking number to track your package on our website or the carrier's website.

If it has been more than 10 days since you placed your order, please contact our support at support@aurelo.com.au

Please fill in the required information using the link below, and we will assist you with your request.

If you wish to make an exchange, you can also request this using the link below.

Return Portal

Expect to receive a confirmation email within 1 hour after your order has been shipped.

To ensure you don't miss important updates, please also check your spam or junk folder for the confirmation email

Please fill in the required information using the link below, and we will assist you with your request.

Click here to make a claim

Yes, when your order has been shipped, you will receive a confirmation email with a tracking number.

You can use this tracking number to follow your package's progress on our website or the carrier's website

If you need to change your delivery address after placing an order, please contact our customer support as soon as possible via email to support@aurelo.com.au

We will do our best to accommodate your request, but please note that once an order has been shipped, we cannot make any changes to the delivery address.

In the rare event that your package is lost or damaged during delivery, please contact our customer support immediately via email at support@aurelo.com.au

We will work with our delivery partners to resolve the issue and ensure that you receive a replacement or a refund.

Yes, we offer express delivery for customers who need their orders faster.

You can select express delivery during the checkout process, and the cost will be calculated based on your location and the weight of the package.

Currently, we do not offer the option to pick up orders in-store for online purchases. All orders are shipped directly to the customer's specified delivery address.

If you have additional questions or need further assistance with your delivery, don’t hesitate to contact our customer support via email at support@aurelo.com.au

You can also contact the shipping provider directly regarding your package.

To initiate a return, visit our Return Portal and follow the provided instructions.

Click here to make a return

Once you have submitted your return and we have verified that the product meets our return criteria, we will issue a refund using the same payment method that was used for the purchase.

You can return products purchased directly from our website within 14 days of receiving them. Please ensure that the product is in its original, new condition and is returned in its original packaging with all tags and protective stickers intact.

Yes, when you initiate a return via the Return Portal you can select the option to exchange the product for an alternative.

The product must be in the same new condition as when it was received and in its original packaging. Additionally, any free item included with your purchase due to a promotion must also be returned; otherwise, its cost will be charged.