Last updated: 01/12/2025

1. Who we are / Contact Details

AURÊLO (“we”, “us”, “our”) operates the website https://aurelo.com.au (the “Site”) to sell premium phone cases, cardholders and related products.

If you have any questions or concerns about this Privacy Policy or how we handle your personal information, you can contact us at:

Email: support@aurelo.com.au

Postal address: 11 Russell St, Hawthorn East VIC 3123

2. What personal information we collect

We may collect the following types of personal information from you when you interact with our Site, make a purchase, sign up for marketing communications, or otherwise engage with us:

Contact details: name, email address, postal address, billing/shipping address, phone number.

Account or order information: order history, product selections, payment or billing details (note: full credit card numbers are not stored by us, only what is needed for payment processing via our payment provider).

Technical & online data: IP address, device/browser information, session data, cookies and tracking data, analytic or behavioural data (for example, pages viewed, how you use the Site, referral source).

Marketing and communication preferences: whether you sign up for newsletters, emails or other marketing messages, and your opt-out preferences.

Depending on how you interact with us (e.g. contact forms, support requests, newsletter sign-up, checkout), we only collect personal information that is reasonably necessary for that purpose.

3. How we collect personal information

We collect personal information:

Directly from you — when you place an order, create an account, sign up to our newsletter, contact us, or otherwise voluntarily provide information.

Automatically — via cookies, analytics, web tracking tools, or your interaction with our Site (e.g. browsing behaviour, referral source, device data).

From third-party service providers — for example, payment processors, shipping carriers, email marketing platforms, analytics or advertising partners, subject to their own privacy terms.

4. Why we collect and how we use your information

We use your personal information for the following purposes:

To process and fulfil your orders, including payment processing, shipping and delivery, refunds, warranty or support services.

To communicate with you about your order — confirmations, delivery updates, customer support, and other transaction-related messages.

To provide you with marketing communications (newsletter, promotional offers, product updates), if you have opted in. You can opt-out at any time.

To operate, maintain and improve our Site — including analytics, security, troubleshooting, testing, and optimizing user experience.

To comply with legal obligations, resolve disputes, enforce our terms and protect our business.

We will not use your personal information for purposes other than those described above, unless you have given us your consent (or as otherwise required by law).

5. Disclosure of personal information

We may disclose your personal information in the following circumstances:

To third-party service providers who help us operate our business: payment processors, shipping carriers, email marketing platforms, analytics or advertising providers, IT infrastructure or hosting providers, customer support services, etc.

To comply with applicable laws, regulations or legal processes (for example, responding to a subpoena or court order), or to protect our rights, property, or the safety of our users.

If we are involved in a merger, acquisition, sale of assets, or other corporate transaction, we may transfer personal information as part of that transaction (with notice).

If we disclose your personal information to recipients outside Australia (for example, third-party service providers, servers, or cloud hosts located overseas), we will only do so where we take reasonable steps to ensure that the overseas recipient protects personal information with standards at least equivalent to our obligations under this policy.

6. Data security and retention

We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorised access, modification or disclosure — including by using secure servers, encryption (where appropriate), restricted access, and other security controls.

We retain your personal information only for as long as necessary to fulfil the purposes described in this Privacy Policy (or as required by law). Once the information is no longer needed, we will securely delete it or de-identify it.

7. Cookies, tracking and analytics

Our Site uses cookies, tracking technologies and analytics tools to provide functionality, to understand how visitors use our Site, and to deliver marketing and advertising.

You may be able to refuse or disable cookies via your browser settings — although doing so may limit some features or functionality of the Site.

8. Your rights — access, correction, deletion, opt-out

You may request access to, correction of, or deletion of your personal information we hold about you at any time. Likewise, you can opt-out of direct marketing communications (e.g. newsletters or promotional emails) by following the unsubscribe link in any message or by contacting us directly.

If you believe the personal information we hold about you is inaccurate, incomplete, out-of-date or handled in breach of this policy, you may contact us to request that we correct or update it.

9. How to lodge a complaint

If you have any concern or complaint about how we handle your personal information, please contact us at the email or postal address listed above.

We will investigate your complaint promptly and aim to respond within a reasonable period.

If you remain unsatisfied, you may refer your complaint to the relevant data protection authority in Australia, for example the Office of the Australian Information Commissioner (OAIC).

10. Changes to this Privacy Policy

We may update this Privacy Policy from time to time (for example, to reflect changes in our practices, the law, or new services).

When we make material changes we will post the updated version on our Site, and update the “Last updated” date at the top. Where appropriate, we may also notify customers (e.g. via email) about the change.

11. Practical or pseudonymous use / Anonymity where possible

Where it is reasonable and practical — for example if you are browsing the Site without making a purchase or submitting a form — we allow you to interact without identifying yourself or by using a pseudonym.

If you choose to browse anonymously (or pseudonymously), you may not be able to access certain features (such as order placement or personalised services).